ZTS Threads Collective LLC creates premium men’s fashion entirely in-house. From design to final stitch, every piece reflects craftsmanship, style, and authenticity—made for men who stand out
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FrequentlyAsked Questions (FAQs)
1. Are your products genuine and high-quality?
Absolutely! Every product sold at ZTS Threads Collective LLC is 100% authentic, premium-quality, and crafted in-house. We manufacture all apparel ourselves, ensuring every item meets our strict quality standards.
2. Do you ship internationally?
Currently, we ship to U.S. addresses only. All orders are dispatched from our warehouse in Biloxi, MS, for fast and reliable delivery.
3. How long does shipping take?
Orders are processed within 1–3 business days. Most shipments arrive within 3–7 business days after processing. Tracking numbers are provided for every order so you can monitor your package in real time.
4. What if I receive a damaged or defective product?
If your product arrives damaged or defective, please contact us immediately at ztsthreadscollective@hotmail.com
or 704-388-0551. We will guide you through the return process and ensure a full refund or replacement, in accordance with our 30-day return policy.
5. What is your return and refund policy?
- Return Window: 30 days from delivery date
- Condition: Items must be unworn, in original packaging, and in new condition
- Refunds: Processed within 5–7 business days after receiving the returned product
- Opened or Damaged Items: Partial refunds may apply; full refund not guaranteed
- Exchanges: Direct exchanges are not offered; please place a new order if needed
- Note: Returns outside the 30-day window or for reasons not covered by this policy are not eligible for a refund.
6. Do your products come with a warranty?
Yes! All apparel is manufactured in-house and is covered by our quality guarantee. If there are any defects due to manufacturing, we will repair, replace, or refund the item.
7. How can I contact ZTS Threads Collective LLC?
- We’re here to help with any questions or concerns:
- Email: ztsthreadscollective@hotmail.com
- Phone: 704-388-0551
- Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM CST
- Our team responds within 24–48 hours.
8. Can I pay using Affirm?
Yes! We are an Affirm-approved merchant, allowing you to split your purchase into easy payments. All Affirm transactions are secure, compliant, and protected.
9. How do I know my payment is secure?
Payments at ZTS Threads Collective LLC are securely processed via Shopify Payments, Affirm, and other authorized processors. We do not store sensitive payment information on our servers.
10. What makes ZTS Threads Collective LLC different from other stores?
- In-House Manufacturing: Every item is designed and crafted by us
- Authenticity & Quality: Guaranteed premium products
- U.S. Shipping & Tracking: Fast, reliable, and fully trackable
- Customer-Focused Policies: Transparent returns, refunds, and support
- Address: 296 Beauvoir Rd Ste 100, Biloxi, MS 39531






































































